Free shipping* offers are only valid within the continental US -- lower 48 states via UPS or Fed Ex ground delivery; please contact us for shipping rates to Alaska and Hawaii). 2nd day air and overnight delivery are available upon request, for an additional fee. Please contact us for more information.
All of the products offered on our site are shipped directly from the manufacturer. Shipping times vary with each manufacturer and range from 3-10 business days. Custom orders such as our bridal satin products and custom bed sheets ship within 1-2 weeks.
In all fairness, packages that are returned to us because of an incorrect or incomplete address will be charged the associated shipping fee when your package is reshipped. In addition, any fees billed to us by UPS for address correction or address change will be charged to you when we receive them. UPS bills $10.00 for correction of each ground package and $10.00 for correction of each air package regardless of how minor the address correction may be.
At Cozytown Linens we stand behind the products we sell. If you are not completely satisfied with your purchase, please contact us to receive a "Return Authorization" (RA) so that you may return the product to us. A request for a Return Authorization must be made within forty five (45) days of purchase. Items which have been authorized for return must be received within 30 days of authorization. All returns must be received in their original condition and packaging, and must be suitable for resale. Returns for credit will be subject to a 20% restocking fee, with the exception of our SnugFleece products (See below for instructions on SnugFleece returns). Merchandise returned without an RA will not be accepted and no credit will be given.
We recommend that you insure the package for the purchase amount, should it be lost or damaged during transit. Along with your return please include your name, address, and invoice number so that we can properly credit your account. Please allow 1 monthly business cycle for the credit to appear on your statement.
We are unable to accept returns on custom orders.
Upon receiving a return authorization, mail item postage prepaid, via insured parcel post or UPS, addressed to:Cozytown Linens
130 Broken Arrow Dr.
Pelzer, SC 29669
(EXCEPTION: SnugFleece Woolen Products must be shipped directly to the manufacturer. See below for SnugFleece return instructions.)
SnugFleece Woolens Returns:
If you are not delighted with your SnugFleece product, you may return it to the manufacturer within 30 days of purchase. You must first contact us for a Return Authorization before shipping your product back to the manufacturer. Returns will not be accepted without a Return Authorization.
SnugFleece Woolens One Year Manufacturing Warranty:
SnugFleece Woolens offers a one year warranty against manufacturing defects. SnugFleece will repair or replace the item if it fails to give normal wear, under normal use, for one year from date of purchase. SnugFleece reserves the right to determine if the item has been abused or care instructions have not been followed.
For SnugFleece Warranty Service:
Mail item, postage prepaid, via insured parcel post or UPS, addressed to:SnugFleece Woolens, Inc.
2740 Pole Line Rd.
Pocatello, ID 83201
Include a note stating the problem, with your name, phone number, and e-mail address. Before warranty service can be rendered, returns must be accompanied by original sewn on vendor law label and dated sales receipt for proof of purchase. This warranty is void when damage is determined to be caused by misuse or abuse, or the care instructions specified on the manufacturer's label have not been followed. This warranty is extended only to the original purchaser. Manufacturer makes no other warranties that extend beyond those specified above.*Free Shipping not available on all products.